Created for IT & Telecoms providers or larger companies, we offer a completely white labelled IT support desk function – accessible by telephone, email or over the internet.
Intended to replace or augment your existing IT support desk, we provide access to a web based ticketing service with reporting tools that allow you to establish and track SLA targets as well as handling relationships and issue resolution with third parties.
All our support technicians are Microsoft Certified Professionals and can handle a wide range of PC and Server based IT support issues using remote access tools that uninstall after the support issue has been resolved.
Since not all calls can be handled remotely, www.supportdeskservice.com will integrate with your on-premise personnel enabling us to triage the initial call and re-allocate it to someone local if remote support is not possible. We will continue to track the call to resolution, providing updates at scheduled points.
Our services are only available to companies.