VC Everywhere based in Maidstone, Kent, have selected SupportDeskService.com to provide outsourced services to their customers. VCE provide video-conferencing solutions to clients all over the UK and Europe and were struggling to keep up with the support demands of their successful business model.
Support calls are not primarily technical, however first-time users of the product often need some help to configure their desktop PC, laptop or tablet for best results. SupportDeskService personnel will provide that assistance as well as ensuring resolution of the occasional technical issue that will arise.
Pure Blue Global Networks have adopted the SupportDeskService.com from cloud providers entrustIT.
Established in 2000, PureBlue is a privately-held company based in Staplehurst, Kent with data centres in Kent, London and Manchester. Although IP networking is their core activity, PureBlue retain a core of general IT support clients because of their high level of customer service.
The PureBlue management team were concerned about how best to maintain & enhance that customer service during periods of peak demand without continual expansion of their own support function to uneconomic levels.
After a lengthy investigation and selection process, PureBlue opted to bolster their own capability with additional resources from www.supportdesktservice.com. The result? A seamless experience for the PureBlue customers with improved resourcing.