With unit costs starting as low as £15 per call, www.supportdeskservice.com is intended to be simple, scalable and cost beneficial to any organisation that has to provide IT or Telecoms support. We have only three types of charge :
- Initial Setup Fee – covering software & telephony configuration to support your requirements.
- Remote IT Support – a flat charge per call (based on a scale calculated using your anticipated call volumes).
- On-premise IT Support – a flat charge per call, plus mileage charge for providing an engineer at a customer site to resolve an IT support issue that cannot be handled remotely.
www.supportdeskservice is available as standard between 0800 and 1800GMT, Monday to Friday. Calls outside these hours will be logged at our call centre and then handled in line with your service agreement. We apply a simple multiplier to your charge per call (see 2 & 3 above) to arrive at the charges for extended hours as follows :
- Monday to Friday, 0600 to 0800 and 1800 to 2200 – 1.5x
- Saturdays - 1.5x
- Sundays – 2.0x
- Public Holidays – 3.0x
You get full online access to our ticketing system allowing you to monitor and report on any aspect of the IT support service and your clients can also review and update individual tickets for themselves.
It really is as simple as that, we charge you for every call we close, at the end of the month in which closure takes place.