VC Everywhere based in Maidstone, Kent, have selected SupportDeskService.com to provide outsourced services to their customers. VCE provide video-conferencing solutions to clients all over the UK and Europe and were struggling to keep up with the support demands of their successful business model.
Support calls are not primarily technical, however first-time users of the product often need some help to configure their desktop PC, laptop or tablet for best results. SupportDeskService personnel will provide that assistance as well as ensuring resolution of the occasional technical issue that will arise.
Pure Blue Global Networks have adopted the SupportDeskService.com from cloud providers entrustIT.
Established in 2000, PureBlue is a privately-held company based in Staplehurst, Kent with data centres in Kent, London and Manchester. Although IP networking is their core activity, PureBlue retain a core of general IT support clients because of their high level of customer service.
The PureBlue management team were concerned about how best to maintain & enhance that customer service during periods of peak demand without continual expansion of their own support function to uneconomic levels.
After a lengthy investigation and selection process, PureBlue opted to bolster their own capability with additional resources from www.supportdesktservice.com. The result? A seamless experience for the PureBlue customers with improved resourcing.
IT support desk providers, entrustIT have featured in the July edition of the Sunday Telegraph’s “Ingenious Britain” magazine.
Released quarterly and showcasing a variety of innovative and ingenious SME businesses from around the country, Ingenious Britain and its companion website attempt to drive trade between British businesses – helping to rebalance the economy away from a dependence on financial services and larger companies.
entrust were proud to be featured in the Magazine and on the website, CEO Jeff Dodd commented “to be cited as an example of British ingenuity was a great honour and we were delighted to be involved.
The full article (PDF) can be downloaded from here
entrust IT - Hosted Desktop Provider
Thornton Communications from Romsey, Hampshire have selected the entrust IT Support Desk Service to provide additional IT support services to their technical team.
Thorntons adopt SupportDeskService
Acting as a first line IT support service, Thorntons customers can call a dedicated IT support desk telephone number and log issues that are then resolved by the IT Support Desk Service team.
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